General Information

Standard Service

Standard delivery is 2-3 weeks based on inventory on hand and location to where it is shipping.

Rush Service

If you need your apparel quicker than outlined above, you can request rush service which will more than likely require expedited shipping. The first step is to send me an email including the item(s), size(s), shipping address including zip code and desired delivery date. We will respond as soon as possible and let you know if there will be any additional charge to meet your date. If there is, you can then add that service to your order. (See QUICK SHIP category)

Embroidery

Every item will be embroidered with the USA Swimming Meet Official logo as shown on this website.

Shipping Charges

Rates are based on shipping to US 50 states. Additional charges will apply to shipments outside US.

Personalization

In order to keep a consistent look for official's apparel nationwide, we do not offer names, USA flags or other personalization on USA Swimming officials apparel ordered from this site.

Returns

If you are not happy with the quality and/or fit of the product you ordered, you are welcome to return any unworn item(s) within 14 days after receipt of your order. Orders returned after that time, there may be a 20% restocking fee.  

Please package securely and address to Vicki Townsend, Custom Creations, 399 Reading Station, Avon, IN 46123

Select a carrier that provides tracking information and offers shipping insurance. If the package is lost during transit, you will not be able to file a claim without that coverage. You are responsible for the cost to return the item(s).

Upon receipt, a credit will be processed toward your credit card.

Exchanges 

First, return the product as noted above.

Second, enter a new order for the product/size you want.

Just as I have to pay USPS to ship another shipment to you, you will have another shipping fee when you place that order.

Name Tags

I do not sell name tags. Please check with your LSC.

Applicable Law

This site is created and controlled by Custom Creations by Victoria, Inc. We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any time.