General Information

Standard Service

Standard delivery time depends upon your location. We try our best to ship your apparel within ten business days (2 weeks) from receipt of your order. To that, add 1 - 4 business days for transit time.

Rush Service

If you need your apparel quicker than outlined above, you can request rush service which will more than likely require expedited shipping. The first step is to send me an email including the item(s), size(s), shipping address including zip code and desired delivery date. How soon we can ship your order depends upon several variables. We will respond as soon as possible and let you know if there will be any additional charge to meet your date. If there is, you can then add that service to your order. (See QUICK SHIP category)

Embroidery

Every item will be embroidered with the USA Swimming Time Official logo as shown.

Personalization

In order to keep a consistent look for official's apparel nationwide, we do not offer names, USA flags or other personalization on USA Swimming officials apparel ordered from this site.

Returns

If you are not happy with the quality and/or fit of the product you ordered, you are welcome to return your item(s) within 30 days after receipt of your order. 

Please package securely and address to Vicki Townsend, Custom Creations, 740 Colin Drive, Avon, IN  46123.

Select a carrier that provides tracking information and offers shipping insurance. If the package is lost during transit, you will not be able to file a claim without that coverage. You are responsible for the cost to return the item(s).

Upon receipt, a credit will be processed toward your credit card.

Exchanges

If you like the product but need a different size, we can take care of that within 30 days after receipt of your order. 

First, return the product as noted above.

Second, enter a new order for the product/size you want.

Just as I have to pay USPS to ship another shipment to you, you will have another shipping fee when you place that order.

Name Tags

I do not sell name tags. Please check with your LSC.

Applicable Law

This site is created and controlled by Custom Creations by Victoria, Inc. We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any time.