Returns

If you are not happy with the quality and/or fit of the product you ordered, you are welcome to return your item(s) within 30 days after receipt of your order. 

Please package securely and address to Vicki Townsend, Custom Creations, 740 Colin Drive, Avon, IN  46123.

Select a carrier that provides tracking information and offers shipping insurance. If the package is lost during transit, you will not be able to file a claim without that coverage.

Upon receipt, a credit will be processed toward your credit card.

Exchanges

If you like the product but need a different size, we can take care of that within 30 days after receipt of your order. 

First, return the product as noted above.

Second, enter a new order for the product/size you want.

Just as I have to pay USPS to ship another shipment to you, you will have another shipping fee when you place that order.